Frequently Asked Questions
Q: How long does it normally take to ship my order?
A: You should receive your order in 3 - 7 business days from the date of ordering. The times may vary due to holidays, volume of orders or backordered items. We will notify you if items are backordered.
Q: What if I make a mistake while ordering? How can I correct or cancel an order?
A: The easiest way is to email us at firstname.lastname@example.org and reference your order number. Orders are processed within 24 hours. If you need to exchange or return items, you may within 30 days and product must be sealed.
Q: Where are your products made?
A: All of our products are made in the USA.
Q: What is your background as to how and why you came up with a skincare line?
A: I have a medical spa on Madison Avenue in NYC. When my clients complained about their skin and body products, I listened and heard the same questions over and over…. “I have so many products in my bathroom and I have no idea what I need to be using”. Because I have been a licensed aesthetician for 10 years and my husband’s expertise as an Ivy League physician, we developed a product line that worked and did not include harmful chemicals that we would never use on our children! Since, your skin is the largest organ in your body, it is crucial that you know what you are applying to it everyday.
Q: What if I have eczema or sensitive skin? Which products do you recommend?
A: Our clients have found that using a combination of our exfoliating sugar scrub followed by applying our body candles to be incredibly helpful. The gentle exfoliation process of the sugar and the healing properties of our essential oils are safe to use on your children too!
Q: What is the difference between your Sugar Face line and Dr. Bobby?
A: Our Sugar Face line was designed for all skin types. We have taken the complexities of choosing products out of the equation. Our Dr. Bobby’s line is targeted for clients who either have aging skin or problematic/acne skin. The Dr. Bobby’s cleanser has acai berry, which is a natural exfoliator and also kills any bacteria. The Dr. Bobby’s moisturizer has a pure hyaluronic acid base, which is the ingredient in dermal fillers. We have found a way to make this particle small enough to be absorbed into the deeper layers of your skin. This moisturizer balances oil production.
Q: If I have fine lines, which product do you recommend?
A: Our Drench Me moisturizer is amazing for fine lines! With our proprietary combination of hyaluronic acid and a multitude of peptides, you will find that the appearance of fine lines start fading with continued use.
Q: Is it safe to put the wax from your soy body candles on my skin?
A: YES! Our body candles are made with ONLY pure soy, essential oils and vitamins. The candles burn at a very low temperature, which is safe to apply directly to your skin. ALWAYS extinguish the flame first and then apply the soy with a brush or your fingers. The melted oils will absorb quickly into your skin. There is not a leftover “waxy” residue.
Q: Do your products contain parabens or sulfates?
A: NO! Our products use only safe and natural preservatives.
Q: Do you have an auto-ship program for your skincare line?
A: We currently are in the process of creating an auto ship program for our Sugar Face and Dr. Bobby SkinShine line. If you would like to be notified when this will take effect, please email us at email@example.com and we’ll be happy to notify you!
Q: Do you do any animal testing?
A: No. We do not do animal testing. Dr. Bobby Brown is our tester!
If you have any additional questions about our products, please shoot us an email at firstname.lastname@example.org and we will get back to you!